Technical Support Representative

hace 6 días

Barcelona, España David Kennedy Recruitment A tiempo completo

David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a German-speaking Technical Support Representative in Barcelona.

Position: Technical Support Representative

Location: Barcelona, Spain

Employment type: Full-time

Remuneration: Base salary.

**DUTIES AND RESPONSIBILITIES**:

- Address requests and incidents that demand a higher level of technical expertise
- Advance and close service requests to a satisfactory resolution within the call management system
- Keep customers informed proactively about the status and progress of their requests and resolutions.

**REQUIREMENTS**:

- Native German and near-native English
- Possess outstanding customer service abilities
- Demonstrate a strong understanding of IT, particularly in Signal Path Connectivity, Wireless Networking, Live Music, and Audiovisual products
- Be proficient in both Windows and Mac environments
- 1 year of experience in a customer service role, with a preference for technical support
- Exhibit a deep understanding of excellent customer care practices
- Display responsibility and independence
- Possess effective communication and teamwork skills, along with flexibility and the ability to handle stress.

**OFFER**:

- Excellent remuneration package based on experience, skills and performance
- Dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential

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