Technical Customer Support Representative Renewable

hace 2 meses

Barcelona, España Sitel A tiempo completo

**About Us**:
**Job Summary**:
In this occasion, we are looking for a Technical Customer Support Representative Renewable Energy with a native level of Swedish and advanced English language skill.
Responsible tasks include answering complex technical customer issues by phone and online web tools and to provide support to other departments of our client. The Technical Customer Support Representative Renewable Energy is responsible for using communication and troubleshooting skills to provide customer support to electrical installers and end customers of our client.
- We offer:
- Permanent full-time contract.
- Working hours from 9 to 17.
- Competitive salary of 21000 gross/annual euros + 3500 gross/annual of incentives.
- 4 weeks training under contract.
- Training start date 08/03/2023 and training hours from 8 to 16.
- Office based work with a later possibility of working remote.

**Primary Job Responsibilities**:
- Requirements
- A technical associate degree or equivalent combination of education is required. An electro technical qualification is preferred.
- or an (Higher) Electric Technical Vocational Certificate / Diploma (CicloFormativoGradoSuperior) or comparable experiences
- Basic understanding of mathematical concepts, including graphical representation of data
- Deeper interest of PV/Solar technology and systems: PV/Solar
- inverters, -modules, -monitoring & control, as also storage, and e-mobility systems, standards and normative requirements

Required languages
- Swedish - Native or bilingual
- English - Advanced (B2-C1)

Place of training and onboarding will be in Barcelona
Sitel Group's mission
We believe every organization can build stronger brand engagement and drive long-term business growth by unlocking the power of customer experience (CX). Our mission is to empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.

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