Customer Support Representative With German

hace 1 mes

Barcelona, España Wibit Consulting & Services (Wibitcs) A tiempo completo

Started my journey from a mainly IT background traveling through EU and Asia and gained recruitment experience  around 2018 as an IT recruiter and now as a Freelance Global Talent Recruiter In partnership with several Global teams I am working in finding the Best candidates in creating a strong workforce for our respective clients
In Collaboration, we are delighted to support a top Outsourcing/BPO company in hiring a German-speaking Customer Support Representative for their Barcelona office.
If you're enthusiastic about helping others, quick with problem-solving, and ready to join a vibrant team in sunny Barcelona, this opportunity is crafted for you
Position : Customer Support Representative Location : Barcelona, Spain Employment Type : Full-time Work Model : On-site What You'll Do: Engage with Customers : Manage incoming inquiries via phone, email, and chat, quickly identifying customer needs and ensuring a smooth, effective resolution.
Document & Track : Record all customer interactions in the call management system, aiming for efficient, SLA-compliant responses.
Product Knowledge : Stay informed on services and products, focusing on those that are tailored to meet individual customer needs.
Escalate When Needed : Proactively identify potential service issues and escalate complex cases to senior team members for a seamless resolution.
Process Adherence : Follow all project guidelines, ensuring a high level of quality and SLA compliance in every interaction.
Team Collaboration : Collaborate across teams, provide coverage when needed, and participate in special projects to support overall team performance.
Administrative Tasks : Manage records for holidays, sick days, and overtime, ensuring smooth operation within the team.
Continuous Improvement : Take part in team meetings and other tasks assigned by management to enhance service quality and customer satisfaction.
What You Bring: Language Proficiency : Native or fluent German, with a minimum B2 level in English.
Customer Service Background : At least one year in customer service, ideally with experience in technical support.
Technical Knowledge : Familiarity with signal path connectivity, wireless networking, and AV products.
Empathy & Problem-Solving Skills : Strong customer care skills, with a keen ability to understand and resolve customer needs efficiently.
Ownership Mindset : A proactive approach to taking full ownership of calls, seeing them through to resolution or escalation.
Why Join Us: Competitive Package : A highly attractive remuneration package based on your skills and experience.
Consistent Schedule : Monday to Friday, 09:00 AM to 06:00 PM, offering work-life balance.
Generous Time Off : 23 working days of paid annual leave to recharge and enjoy Barcelona.
Supportive Environment : Join a dynamic, friendly team that values creativity and collaboration.
Growth Opportunities : Access to resources and support to help you develop your skills and advance your career.
Step into a rewarding role where you can make a difference, grow professionally, and enjoy life in Barcelona
#CustomerSupport #GermanSpeaking #Barcelona

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