Customer Experience Representative
hace 7 días
At David Kennedy Recruitment, we are partnering with a leading Outsourcing/BPO company to find a Dutch-speaking Customer Experience Specialist for a brand-new team in Valencia, Spain. This exciting opportunity offers a chance to join a dynamic and international team (25+ nationalities) where you can kickstart your career and potentially grow within the organization.
We are looking for an exceptional individual who is fluent in Dutch (C2 level) and has a C1 English proficiency. As a Customer Experience Specialist, you will be responsible for communicating with customers through various channels, showcasing extraordinary communication skills, and ensuring customer satisfaction and retention.
The ideal candidate should have excellent problem-solving skills, be calm and empathetic when dealing with difficult customers, and be target-driven with a focus on exceeding expectations. In return, you will receive a competitive remuneration package based on experience, skills, and performance, including:
- A base salary of €45,000 per annum, reflecting the local market conditions and cost of living in Valencia
- A full-time contract of 39 hours per week with opportunities for growth and development
- A dynamic and international work environment with colleagues from diverse backgrounds
- A benefit program that includes free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and team events
This role requires flexibility, as shifts will be between 9:00 and 23:00, with a preference for having some staff dedicated to the late-night shift (14:00-23:00). If you are a motivated and enthusiastic problem-solver with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.
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