Customer Service Representative in Fintech
hace 4 semanas
Are you passionate about delivering exceptional customer experiences in a fast-paced fintech environment? We're seeking a skilled Customer Service Representative to join our team in Valencia, Spain.
Key Responsibilities:
- Support B2B customers via email, chat, and phone, providing timely and effective solutions to their inquiries.
- Collaborate with colleagues to continuously improve the customer experience, driving innovation and change management.
- Handle payment inquiries, troubleshoot issues, and escalate customer queries as needed.
- Contribute to Trustpilot reviews, enhancing overall company NPS through excellent service.
- Map and improve business processes to enhance customer journey and satisfaction.
Requirements:
- Proficiency in Dutch at a native speaking level and C1 level in English.
- MBO4 diploma or equivalent, with a background in IT, finance, or economy a plus.
- Excellent communication skills, with a proactive and solution-oriented approach.
What We Offer:
- Yearly gross salary of €19,200.
- Spanish classes.
- Great Friday evening drinks.
- Fitness bootcamps to stay fit and active.
- Mindfulness classes.
- Work at a tech startup with opportunities for growth and development.
- Free lunch and breakfast at the office.
- An international, close-knit working environment with 24 nationalities.
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