Customer Service Representative in Fintech

hace 7 días

Valencia, Valencia, España Blu Selection A tiempo completo

About the Role:

We are seeking a skilled Customer Service Representative to join our team at Blu Selection in Valencia, Spain.

Key Responsibilities:

  • Support B2B customers via email, chat, and phone, providing timely and effective solutions to their inquiries.
  • Collaborate with colleagues to continuously improve the customer experience, driving innovation and change management.
  • Handle payment inquiries, troubleshoot issues, and escalate customer queries as needed.
  • Contribute to Trustpilot reviews, enhancing overall company NPS through excellent service.
  • Map and improve business processes to enhance customer journey and satisfaction.

Requirements:

  • Proficiency in Dutch at a native speaking level and C1 level in English.
  • MBO4 diploma or equivalent, with a background in IT, finance, or economy a plus.
  • Excellent communication skills, with a proactive and solution-oriented approach.

What We Offer:

  • Yearly gross salary of €19,200.
  • Spanish classes.
  • Great Friday evening drinks.
  • Fitness bootcamps to stay fit and active.
  • Mindfulness classes.
  • Work at a tech startup with opportunities for growth and development.
  • Free lunch and breakfast at the office.
  • An international, close-knit working environment with 24 nationalities.

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