IT Service Management Specialist

hace 7 días


Madrid, Madrid, España Ust A tiempo completo

**Company Overview:** UST is a global digital transformation solutions provider. With over 30,000 employees in 30 countries, they work side by side with the world's best companies to make a real impact through transformation.

**Salary:** We offer an attractive salary of **€65,000 - €80,000 per year**, depending on experience and qualifications, plus numerous benefits.

Job Description:

We are seeking an experienced IT Service Management (ITSM) specialist to join our team. As an ITSM Consultant, you will work closely with one of our main clients, a world leader in its sector, with the possibility of 100% remote work.

Main Tasks and Accountabilities:

  • Ensuring Shared Service IT organization has early visibility into key IT metrics and processes.
  • Documenting current IT processes used in every acquisition.
  • Identifying and supporting execution on any early quick wins.
  • Identifying, tracking, and escalating challenges and roadblocks that need to be addressed prior to an acquisition adopting ITSM Practices.
  • Guiding acquisitions through their journey of fully adopting ITSM Practices (including hands-on support).
  • You will work with multiple Shared Service IT and acquisition teams – and particularly ITSM Department – to refine and continuously improve the overall IT(SM) onboarding framework.

What We Expect From You:

  • Bachelor's Degree in Computer Science, Data Analytics, Business Management, Accounting, Finance, Process Improvement, or similar field of study, or equivalent job experience.
  • 3+ years' combined experience in ITSM process role in an IT operations, managed services, or service delivery environment.
  • ITSM implementation or transformation experience is an advantage.
  • Organizational Change Management experience is an advantage.
  • ITIL4 Foundations certificate is preferred.
  • Experience with ITSM Process Design, Improvements or Transformations.
  • ServiceNow or other ITSM tool experience.
  • You must be able to converse in English and Spanish.

Benefits:

  • 23 days of Annual Leave plus the 24th and 31st of December as discretionary days
  • Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances)
  • `Retribución Flexible ́ Program (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan...)
  • Free access to several training platforms.
  • Professional stability and career plans.
  • UST also compensates referrals from which you could benefit when you refer professionals.
  • The option to pick between 12 or 14 payments along the year.
  • Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime...) UST Club Platform discounts and gym Access discounts.


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