Technical Service Management Specialist

hace 5 días


Madrid, Madrid, España Fujitsu Limited A tiempo completo
Job Overview:

Fujitsu Limited is a leading provider of information technology solutions. We are seeking an experienced Service Delivery Manager Operational to join our team, who will be responsible for delivering high-quality IT services to our customers.

The successful candidate will have a strong background in IT service management, with expertise in managing ITSM tools and experience in creating reports within ServiceNow. Additionally, they will possess a solid understanding of ITIL processes, including incident, request, change, problem, and capacity management.

Key Responsibilities:

  • Manage IT services, ensuring they are delivered efficiently and effectively
  • Develop and implement IT service management processes
  • Ensure compliance with regulatory requirements

Requirements:

  • 10+ years of experience in the IT sector, with at least 5 years in a similar role
  • Regulated technical certification in ITIL: at least, ITIL Foundation
  • Superior Technician in Management of Compute Systems or Computer engineering degree

Compensation and Benefits:

  • Competitive salary: $100,000 - $120,000 per year
  • Benefits package including health insurance, retirement plan, and paid time off


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