Technical Service Management Specialist
hace 5 días
Fujitsu Limited is a leading provider of information technology solutions. We are seeking an experienced Service Delivery Manager Operational to join our team, who will be responsible for delivering high-quality IT services to our customers.
The successful candidate will have a strong background in IT service management, with expertise in managing ITSM tools and experience in creating reports within ServiceNow. Additionally, they will possess a solid understanding of ITIL processes, including incident, request, change, problem, and capacity management.
Key Responsibilities:
- Manage IT services, ensuring they are delivered efficiently and effectively
- Develop and implement IT service management processes
- Ensure compliance with regulatory requirements
Requirements:
- 10+ years of experience in the IT sector, with at least 5 years in a similar role
- Regulated technical certification in ITIL: at least, ITIL Foundation
- Superior Technician in Management of Compute Systems or Computer engineering degree
Compensation and Benefits:
- Competitive salary: $100,000 - $120,000 per year
- Benefits package including health insurance, retirement plan, and paid time off
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