Senior IT Service Management Professional

hace 4 semanas


Madrid, Madrid, España Nestlé Sa A tiempo completo

We are seeking a skilled Senior IT Service Management Professional to join our Nestle Sa Digital and Tech Team. With a competitive salary of $80,000 per annum, this role offers exciting opportunities for career growth and development.

About the Role

As an Incident Management Coordinator, you will play a crucial part in ensuring the availability and reliability of our IT systems. Your primary responsibility will be to manage incidents and requests efficiently, providing excellent customer service while minimizing disruptions to our operations.

This is a hybrid role that requires strong knowledge of ITIL principles and excellent communication skills. You will work closely with cross-functional teams to resolve issues, identify opportunities for process improvement, and implement corrective actions to optimize efficiency and effectiveness.

  • Evaluate and escalate major incidents affecting our IT systems
  • Develop and maintain accurate documentation, including Knowledge Articles and automation opportunities
  • Collaborate with support teams to lead meetings, handovers, and knowledge transfers

To succeed in this role, you will need:

Required Skills and Qualifications
  • Bachelor's degree in Computer Science, Business, or a related field
  • At least 5 years of experience in Incident/Request Management within a large-scale IT environment
  • Strong understanding of IT infrastructure components, systems, and technologies
  • Experience with IT Service Management (ITSM) tools, such as ServiceNow or JIRA
  • Excellent analytical and problem-solving skills, with the ability to assess and mitigate risks
Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary of $80,000 per annum
  • A flexible work environment with a hybrid model, allowing you to work from home two days a week
  • Access to ongoing training and professional development opportunities
  • A dog-friendly campus with a medical center, canteen, and collaborative spaces

If you are passionate about delivering exceptional customer service and have a strong background in IT Service Management, we encourage you to apply for this exciting opportunity.



  • Madrid, Madrid, España Alibaba Group A tiempo completo

    Job OverviewThe Alibaba International Group-Administration seeks a highly skilled IT service management professional to deliver exceptional IT services in the AIDC office area.


  • Madrid, Madrid, España Mercedes-Benz Group Services Madrid A tiempo completo

    Job OverviewWe are seeking a skilled Senior IT Service Delivery Professional to join our team. This role involves supporting Service Management activities across various functions, including identifying and implementing service improvements, developing and maintaining service documentation, and defining and maintaining IT processes.Key...


  • Madrid, Madrid, España NTT DATA Business Solutions A tiempo completo

    About NTT DATA Business SolutionsWe are a top 10 global IT services provider headquartered in Tokyo, operating in over 50 countries. We combine global reach with local intimacy to provide premier professional services.As Global Elite Partner for ServiceNow and SAP Platinum Partner, we bring expertise and excellence to our suite of services, ensuring...


  • Madrid, Madrid, España Nestlé Sa A tiempo completo

    We are seeking an experienced IT Service Management professional to lead regional practices and processes, focusing on ITIL processes such as Incident, Request, Knowledge, Problem, and Experience Management. This role will be responsible for monitoring compliance and the health of these processes, preparing and driving service review KPIs and reporting, and...


  • Madrid, Madrid, España Ust A tiempo completo

    **Company Overview:** UST is a global digital transformation solutions provider. With over 30,000 employees in 30 countries, they work side by side with the world's best companies to make a real impact through transformation.**Salary:** We offer an attractive salary of **€65,000 - €80,000 per year**, depending on experience and qualifications, plus...


  • Madrid, Madrid, España Grupo Data A tiempo completo

    We are Grupo Data, a global IT solutions provider. Our goal is to simplify our clients' lives with innovative technology. We operate at a global scale and are expanding to Portugal. If you are passionate about making a difference, we want to get to know you.Job Description:  Service Now Senior DeveloperIn this role, you will be responsible for creating...


  • Madrid, Madrid, España Allianz Popular SL. A tiempo completo

    About Allianz TechnologyAllianz Technology is the global IT service provider for Allianz, delivering innovative IT solutions that drive the digital transformation of the Group. With a team of over 12,000 employees located in 51 countries worldwide, we work closely with other Allianz entities to pioneer the digitalization of the financial services...

  • IT Support Professional

    hace 2 semanas


    Madrid, Madrid, España Manpower Malta A tiempo completo

    Job OverviewManpower Malta is seeking an exceptional IT Support Professional to join our client's team. This role is a fantastic opportunity for individuals who are passionate about delivering high-quality IT service support.Key ResponsibilitiesProvide timely and effective remote support to internal users in Malta and Gibraltar locations following standard...


  • Madrid, Madrid, España Ing Bank Nv Sucursal En España A tiempo completo

    Company OverviewAt ING Bank NV Sucursal en España, we are a fully online bank that utilizes technology, innovation, simplicity, and transparency to provide our clients with the tools they need to achieve their goals. With a team of over 1000 people from diverse backgrounds across 44 countries, we strive to make a positive impact on our clients' lives while...


  • Madrid, Madrid, España Alibaba Group A tiempo completo

    Alibaba International Group is seeking a highly skilled Senior IT Service Manager to lead the delivery of exceptional IT services in our AIDC office area. As a key member of our IT team, you will be responsible for managing front-line personnel and ensuring seamless IT service delivery, including helpdesk support, audio-visual technical assistance, IT asset...


  • Madrid, Madrid, España CEMEX A tiempo completo

    Job Title: Senior Fleet Management ProfessionalWe are seeking a highly experienced Senior Fleet Management Professional to join our team in EMEA. This role will be responsible for overseeing the overall fleet management function and ensuring that our mobile equipment is operating at optimal levels.The ideal candidate will have a strong background in fleet...


  • Madrid, Madrid, España Mercedes-Benz Group Services Madrid A tiempo completo

    About the RoleThis is an exciting opportunity to join our dynamic team as a Service Management Expert - IT Consulting. As a key member of our organization, you will play a crucial role in supporting Service Management activities across various functions.Key Responsibilities:Service Improvement: Identify and implement service improvements to enhance overall...


  • Madrid, Madrid, España Juara It Solutions A tiempo completo

    About Juara It SolutionsWe are a leading IT service provider specializing in Device as a Service offerings. Our services include a wide range of IT equipment rentals such as laptops, desktops, printers, servers, and network equipment.Job Title: Cybersecurity Sales ProfessionalThis is a full-time role based in India (Remote) focused on generating business in...

  • Senior IT Governance Lead

    hace 4 semanas


    Madrid, Madrid, España Ll Oefentherapie A tiempo completo

    We are seeking an experienced Senior IT Governance Lead to join our team in Madrid, Spain. As a key member of our organization, you will play a critical role in ensuring the overall governance and technical service delivery of our services.Job DescriptionThe ideal candidate will have at least 10 years of experience in IT project management and be proficient...


  • Madrid, Madrid, España Ford Brasil A tiempo completo

    Job Overview:Ford Brasil is seeking a Senior IT Security and Controls Professional to join our team. The successful candidate will have a strong understanding of IT security principles, risk management frameworks, and compliance regulations.The ideal candidate will be responsible for conducting security and risk assessments, identifying and reporting...

  • IT Service Manager

    hace 11 horas


    Madrid, Madrid, España Alibaba Group A tiempo completo

    Job OverviewAicheng Technology is seeking a highly skilled IT Service Manager to lead our European IT service team. As a key member of our global team, you will be responsible for managing the IT desktop service, asset management, and project management for our European region.About the RoleWe are looking for an experienced IT professional with a strong...


  • Madrid, Madrid, España Devoteam A tiempo completo

    Company Overview\At Devoteam, we are committed to delivering high-quality IT services that meet the evolving needs of our clients. Our Major Incident Management team plays a critical role in ensuring the stability and reliability of our IT operations.\\Job Description\We are seeking an experienced Incident Manager to lead our Major Incident Management...


  • Madrid, Madrid, España Ares Consultores A tiempo completo

    Job DescriptionThe primary objective of this role is to oversee the efficient delivery of Level 0 IT Support and manage the end-to-end ticket lifecycle.Key Responsibilities:Oversee and manage the Level 0 IT Support Team, ensuring timely review and assessment of tickets, resolution, and closure.Develop and mature phone/ticket escalation processes to ensure...


  • Madrid, Madrid, España Experian A tiempo completo

    **Job Overview**At Experian, we're committed to creating a better tomorrow together. As a Senior Risk Management Professional, you'll play a vital role in managing current and potential risks within our organization.Salary: We offer a competitive salary range of $120,000 - $180,000 per year, depending on your experience and qualifications.Job...

  • IT Support Specialist

    hace 4 semanas


    Madrid, Madrid, España Seleccion It A tiempo completo

    International company Seleccion It, a world leader in its sector, seeks an experienced Computer Engineer for its development center and international support team in Madrid. This expert role involves planning, coordinating, and managing IT support activities with a focus on incident and problem management.About the RoleThis position requires an individual...