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IT Service Management Consultant Specialist
hace 1 semana
This is an exciting opportunity to join our dynamic team as a Service Management Expert - IT Consulting. As a key member of our organization, you will play a crucial role in supporting Service Management activities across various functions.
Key Responsibilities:
- Service Improvement: Identify and implement service improvements to enhance overall efficiency and customer satisfaction.
- Documentation Development: Collaborate with the team to develop and maintain essential service documentation, including configuration management plans, quality assurance plans, and stakeholder analysis.
- Process Governance: Define and maintain IT processes from the organization, promoting continuous improvement and standardization.
- Quality Audits: Conduct quality audits to ensure process standardization and follow up on non-compliances found during audits.
- Team Leadership: Lead service meetings with the service team and business partners, ensuring effective communication and collaboration.
Requirements
- Minimum 3+ years of experience in IT Service Management related activities.
- Strong knowledge of IT Service mgmt. tools, such as ServiceNow, Jira, SharePoint, Confluence, and ARIS.
- Familiarity with Office Tools (PowerPoint, Excel) and ITIL standards.
- Certified in ITIL Foundation or higher level certification.
- Fluent in English, both written and spoken. Knowledge of German language is a plus.
Benefits
- Competitive salary + variable compensation.
- 60% mobile work option.
- Flexible entering hours.
- 30 working days of holidays.
- Annual Training Plan.
- Mercedes-Benz benefits (renting plans, employee discount).