IT Service Management Data Manager
hace 6 días
About NTT DATA Business Solutions
We are a top 10 global IT services provider headquartered in Tokyo, operating in over 50 countries. We combine global reach with local intimacy to provide premier professional services.
As Global Elite Partner for ServiceNow and SAP Platinum Partner, we bring expertise and excellence to our suite of services, ensuring comprehensive solutions for diverse needs.
Job Summary:
The successful candidate will be responsible for executing day-to-day activities around management and maintenance of data in the CMDB.
Key Responsibilities- Fulfilling the day-to-day activities of the Configuration Management process, including establishing priorities and work assignments.
- Tracking compliance to policies and procedures and resolving/escalating any compliance issues.
- Facilitating Configuration Management audits.
- Facilitating communication and engaging business and IT management to encourage configuration management efforts and value proposition.
- Engaging with strategic projects to ensure Configuration Management can deliver required CMS functionality within project timeframes.
- Reviewing and approving all changes to the CMS infrastructure where applicable.
- Regularly reviewing discovery output to ensure data accuracy and completeness in the CMDB.
- Mentoring the organisation on Configuration Management services, concepts, policies, and procedures.
- Configuring and generating reports for different stakeholders, providing key insights into the status and health of the CMDB.
- Applying knowledge of ServiceNow's Common Service Data Model (CSDM) to optimise the organisation and management of data in the CMDB.
Required Skills and Qualifications
- Bilingual language fluent Spanish/English.
- Excellent written and verbal communication, including technical writing skills.
- Methodical approach with high attention to detail.
- Strong analytical ability, capable of investigating and troubleshooting issues independently.
- Experience as a Configuration Analyst within the IT Service Management space, with strong knowledge of the ServiceNow platform.
- ITIL certified, or equivalent experience.
- Experience and strong knowledge of IT Service Management practices including Configuration, Change, Incident, and Problem.
- Experience with ServiceNow Discovery and Service Maps (Desired).
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