IT Service Excellence Specialist
hace 2 semanas
Company Overview
We are a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35,000 employees all over the world. We provide large-scale technologic solutions to big companies.
Salary
We offer a competitive salary of €90,000 - €120,000 per year, depending on experience, plus numerous benefits.
Job Description
As an ITSM Consultant at UST, you will work closely with one of our main clients, a world leader in its sector, with the possibility of 100% remote work. Your main tasks and accountabilities will be:
- Ensuring Shared Service IT organization has early visibility into key IT metrics and processes.
- Documenting current IT processes used in every acquisition.
- Identifying and supporting execution on any early quick wins.
- Identifying, tracking, and escalating challenges and roadblocks that need to be addressed prior to an acquisition adopting ITSM Practices.
- Guiding acquisitions through their journey of fully adopting ITSM Practices (including hands-on support).
You will work with multiple Shared Service IT and acquisition teams – and particularly ITSM Department – to refine and continuously improve the overall IT(SM) onboarding framework.
Required Skills and Qualifications
We are looking for candidates with:
- Bachelor's Degree in Computer Science, Data Analytics, Business Management, Accounting, Finance, Process Improvement, or similar field of study, or equivalent job experience.
- 3+ years' combined experience in ITSM process role in an IT operations, managed services, or service delivery environment.
- ITSM implementation or transformation experience is an advantage.
- Organizational Change Management experience is an advantage.
- ITIL4 Foundations certificate is preferred.
- Experience with ITSM Process Design, Improvements or Transformations.
- ServiceNow or other ITSM tool experience.
- Ability to converse in English and Spanish.
Benefits
We offer numerous benefits, including:
- 23 days of Annual Leave plus the 24th and 31st of December as discretionary days.
- Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances).
- Retribución Flexible Program (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan...)
- Free access to several training platforms.
- Professional stability and career plans.
- UST also compensates referrals from which you could benefit when you refer professionals.
- The option to pick between 12 or 14 payments along the year.
- Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime...)
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