IT Service Excellence Specialist

hace 2 semanas


Madrid, Madrid, España Ust A tiempo completo

Company Overview

We are a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35,000 employees all over the world. We provide large-scale technologic solutions to big companies.

Salary

We offer a competitive salary of €90,000 - €120,000 per year, depending on experience, plus numerous benefits.

Job Description

As an ITSM Consultant at UST, you will work closely with one of our main clients, a world leader in its sector, with the possibility of 100% remote work. Your main tasks and accountabilities will be:

  • Ensuring Shared Service IT organization has early visibility into key IT metrics and processes.
  • Documenting current IT processes used in every acquisition.
  • Identifying and supporting execution on any early quick wins.
  • Identifying, tracking, and escalating challenges and roadblocks that need to be addressed prior to an acquisition adopting ITSM Practices.
  • Guiding acquisitions through their journey of fully adopting ITSM Practices (including hands-on support).

You will work with multiple Shared Service IT and acquisition teams – and particularly ITSM Department – to refine and continuously improve the overall IT(SM) onboarding framework.

Required Skills and Qualifications

We are looking for candidates with:

  • Bachelor's Degree in Computer Science, Data Analytics, Business Management, Accounting, Finance, Process Improvement, or similar field of study, or equivalent job experience.
  • 3+ years' combined experience in ITSM process role in an IT operations, managed services, or service delivery environment.
  • ITSM implementation or transformation experience is an advantage.
  • Organizational Change Management experience is an advantage.
  • ITIL4 Foundations certificate is preferred.
  • Experience with ITSM Process Design, Improvements or Transformations.
  • ServiceNow or other ITSM tool experience.
  • Ability to converse in English and Spanish.

Benefits

We offer numerous benefits, including:

  • 23 days of Annual Leave plus the 24th and 31st of December as discretionary days.
  • Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances).
  • Retribución Flexible Program (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan...)
  • Free access to several training platforms.
  • Professional stability and career plans.
  • UST also compensates referrals from which you could benefit when you refer professionals.
  • The option to pick between 12 or 14 payments along the year.
  • Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime...)


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