Support and Guidance Specialist for International Customers
hace 4 semanas
Overview
Viking is a dynamic organization that provides exceptional support services to customers traveling abroad. We are seeking an experienced Customer Service Agent to join our team.
About the Role
In this critical position, you will be responsible for handling incoming calls from customers who require assistance while traveling. Your role will involve:
- Receiving and addressing customer inquiries regarding their travel insurance coverage
- Providing guidance and support to customers in need of medical attention or assistance with returning home
- Communicating with partners and insurance companies to resolve customer issues
Requirements and Qualifications
To excel in this role, we are looking for candidates with:
- Experience as a tour guide or in a similar capacity (an advantage)
- Excellent customer service skills
- Fluency in Danish, Swedish, or Norwegian, both written and spoken
- Proficiency in English, both written and spoken
- A clean criminal record (a prerequisite)
What We Offer
As a valued member of our team, you can expect:
- An attractive salary of approximately $45,000 per year, reflecting the demands of the role and the local cost of living
- Ongoing training and development opportunities to enhance your skills and expertise
- A dynamic work environment with a collaborative team
- New and stylish offices in the heart of Torrevieja, offering stunning views of the sea
Our Ideal Candidate
We are looking for someone who embodies the following qualities:
- Positive and approachable attitude
- Solution-oriented and proactive mindset
- Naturally curious and eager to acquire knowledge
- Goal-oriented and structured in their work approach
If you possess these qualities and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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