Restaurant Manager

hace 3 semanas


Madrid, Madrid, España Hotel Mandarin Oriental Ritz, Madrid A tiempo completo

About the Position: We are seeking a highly skilled and experienced Restaurant Manager to join our team at Mandarin Oriental Ritz, Madrid. The successful candidate will be responsible for leading the Palm Court Management Team to achieve departmental goals and total guest satisfaction.

Key Responsibilities:
– Provide leadership, direction, and support to all outlet colleagues at any time, particularly during operation hours.
– Handle complaints and take immediate action for rectification.
– Continuously monitor key performance metrics, identify areas for improvement, and propose effective solutions to optimize operational efficiency.

Requirements:
– Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
– Experience as Manager in a high-volume restaurant with highest levels of service is preferred.
– Excellent leadership and personnel management skills.
– Ability to understand guest needs and to deliver superior customer service.
– Good planning, recruitment, and interviewing skills for new colleagues.
– Good financial acumen.
– High computer skills including MS Office is preferred.
– Ability to understand effective approaches of communication with different individuals.
– Excellent attention to details and guest service attitude.
– Service-oriented team player with excellent interpersonal skills.
– Good command in Spanish & English, knowledge in other languages is required.

About Us:
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts.



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