Restaurant Operations Manager
hace 4 semanas
Restaurant Manager Job Description
The Mandarin Oriental Hotel Group Limited is seeking a highly skilled Restaurant Manager to join their team. As a Restaurant Manager, you will be responsible for leading the Palm Court Management Team to achieve departmental goals and total guest satisfaction.
Key Responsibilities:
- Direct the Palm Court Management Team to achieve departmental goals and total guest satisfaction.
- Provide leadership, direction, and support to all outlet colleagues at any time, particularly during operation hours.
- Handle complaints and take immediate action for rectification.
- Continuously monitor key performance metrics, identify areas for improvement, and propose effective solutions to optimize operational efficiency.
- Manage financial resources, contribute to budget planning, monitor costs, and ensure responsible financial management.
- Conduct monthly departmental meetings.
- Observe the competition, current market and international trends, prices with the market, and other new ideas.
- Ensure that reservations are managed well within the outlet and seating capacities are effectively maximized.
- Ensure that the highest quality of standards is met for service, cleanliness, and profitability.
- Job duties include training, supervising and scheduling staff, payroll, implementing new menus, and promotions.
- Ensure that the company is promoted and represented at all times.
Requirements:
- Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
- Experience as Manager in a high-volume restaurant with the highest levels of service is preferred.
- Excellent leadership and personnel management skills.
- Ability to understand guest needs and deliver superior customer service.
- Good planning, recruitment, and interviewing skills for new colleagues.
- Good financial acumen.
- High computer skills including MS Office are preferred.
- Ability to communicate effectively with different individuals.
- Excellent attention to detail and a guest service attitude.
- Service-oriented team player with excellent interpersonal skills.
- Good command of Spanish & English; knowledge of other languages is required.
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