Restaurant and Bar Operations Manager
hace 4 semanas
Job Summary
Supports the overall management of the restaurant and bar operations, ensuring exceptional guest experiences and maintaining high service standards. This role works closely with the General Manager Restaurant & Bar to develop a passionate team, foster a culture of continuous training, and assist in day-to-day operations. The Assistant Manager plays a critical role in overseeing service delivery, managing staff, and ensuring the smooth execution of food and beverage operations, contributing to guest satisfaction and loyalty.
Candidate Profile
Education and Experience: Degree in Hospitality, Business Administration or similar careers. At least 4 years of experience in similar positions, with exposure to high-scale environments. English and Spanish are required in level B2 as minimum. Additional languages are valued.
Key Competencies
Guest Experience Focus – Engages proactively with guests, ensuring their needs are met and exceeding expectations through personalized service. Training and Development – Assists in creating and implementing training programs to elevate staff performance in service and guest relations. Team Leadership – Leads by example, supporting the Restaurant & Bar Director in managing, coaching, and motivating the team. Attention to Detail – Demonstrates dedication to maintaining service, food, and beverage standards. Communication Skills – Clearly communicates expectations and provides feedback to the team, promoting a positive and open work environment. Operational Acumen – Supports day-to-day operations, ensuring smooth service, compliance with safety regulations, and efficient use of resources.
Core Work Activities
Team Support and Development: Assists in leading pre-shift meetings to review daily operations, guest feedback, and menu updates. Helps identify staff training needs and supports the implementation of ongoing development programs. Provides hands-on coaching to team members, encouraging growth and fostering a supportive environment. Delivering Exceptional Guest Experience: Proactively engages with guests, ensuring their needs are met and resolving any issues to enhance their experience.
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