Sales Campaign Manager Lead Position

hace 4 semanas


Barcelona, Barcelona, España Minacs A tiempo completo
About the Role

The Sales Campaign Lead position is a crucial role within our organization, responsible for ensuring seamless campaign execution from start to finish. As a conduit between clients and our team, you will engage with key stakeholders to ensure we have all necessary campaign activities to deliver business objectives.

Campaign Planning and Execution

We are seeking an experienced professional to act as the primary link between business teams and contact center supervisors and agents. Your responsibilities will include:

  • Coordinating resources and providing campaign briefs in advance to ensure supervisors and agents are well-prepared for upcoming campaigns.
  • Ensuring timely communication of campaign details, objectives, and expectations.
  • Resolving campaign execution doubts and ensuring supervisors and agents are equipped with necessary campaign materials.
Communication and Coordination

You will serve as the primary point of contact between business teams and contact center staff, facilitating effective campaign execution. This includes:

  • Acting as the primary link between business teams and contact center supervisors and agents.
  • Collaborating with training teams to ensure proper training on processes and tools, particularly regarding campaign management and MSD (Microsoft Dynamics).
Performance Monitoring and Reporting

You will be responsible for tracking key performance indicators (KPIs) to ensure campaign success and taking corrective actions as necessary. This includes:

  • Leading 'Contact Center Campaign Performance Review' to review progress, highlight challenges, issues, and risks.
  • Ensuring continuous alignment with campaign objectives.
Requirements

To succeed in this role, you will need:

  • 2-3 years of experience in a Contact Center Campaign Management role.
  • Strong communication and coordination abilities.
  • Proficiency in campaign management tools (especially MS-Dynamics 365).
  • Analytical skills to track KPIs and identify areas for improvement.
Compensation

We offer a competitive salary range of €40,000 - €60,000 per annum, commensurate with experience.



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