Advanced Campaign Strategist
hace 7 días
Overview
We are a global technology and services leader that powers the brands of the future. Our mission is to help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.
About the Role
We are looking for an experienced Sales and Marketing Campaign Lead to join our team in Barcelona. As a key member of our sales cycle, you will be responsible for driving client relationships and showcasing your expertise in advanced cloud technologies.
Key Responsibilities
- Act as the conduit between clients and our company by engaging with campaign managers, market CRM leads, and countries to ensure we have the necessary campaign activities to deliver our business objectives.
- Coordinate resources and provide campaign briefs in advance to ensure call center supervisors and agents are informed and fully prepared for upcoming campaigns.
- Ensure supervisors and agents have access to campaign materials, resolve execution doubts, and communicate campaign details, objectives, and expectations in a timely manner.
- Identify training needs and collaborate with the contact center training team to ensure supervisors and agents receive proper training on processes and tools, particularly regarding campaign management and MSD (Microsoft Dynamics).
- Monitor and address issues raised during campaign execution, provide feedback from agents to improve processes and tools, and track key performance indicators (KPIs) to ensure campaign success.
Your Qualifications
To be successful in this role, you should possess:
- Bilingual or proficient English skills.
- 2-3 years of experience in a Contact Center Campaign Management role.
- Strong communication and coordination abilities.
- Proficiency in campaign management tools, especially MS-Dynamics 365.
- Analytical skills to track KPIs and identify areas for improvement.
- A Bachelor's degree in business, marketing, or a related field (preferred but not required).
What We Offer
In this role, we offer:
- A competitive salary package of approximately €45,000 per year, based on the Spanish contract and full-time position.
- Relocation support.
- A modern centrally placed office in Barcelona.
- Full paid training for the company and the products you will be working on.
Why Choose Us?
We are a global employer of choice, with over 440k+ employees worldwide. If you are passionate about advancing your career and making a difference in the world, we invite you to explore this opportunity further.
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