Customer Program Management Specialist
hace 4 semanas
Job Summary:
Celestica International Inc. is seeking a skilled Customer Program Management Specialist to manage site customer accounts assigned for the HT segment.
The successful candidate will act as the interface between the customer and the company for managing specific programs to achieve planned revenue and profits and Customer Satisfaction for the assigned site customer accounts.
This role requires a strong understanding of project management methodologies and tools, as well as excellent customer contact, negotiation, and problem resolution skills.
Key Responsibilities:
- Manage customer account profitability; forecasting, planning, and monitoring efficiency and execution of strategies.
- Participate in pricing/bid preparation and the development and management of contract terms.
- Monitor customer satisfaction day to day and formally (customer surveys, self-assessments, complaint management, problem resolution, satisfaction management).
- Communicate frequently with customers to help ensure satisfaction with the company and the products.
- Coordinate and host regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
Requirements:
- 3+ years in Health Tech/Electronic Medical Devices Manufacturing.
- At least 3 years working experience on manufacturing environment/industry.
- In-depth knowledge on Project Management methodology and tools (both waterfall and agile).
What We Offer:
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.
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