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Customer Program Management Advisor

hace 1 mes


Valencia, Valencia, España Celestica Inc. A tiempo completo

Job Summary
Celestica Inc. is seeking a highly skilled Customer Program Management Advisor to join our team in Valencia. As a key member of our operations team, you will be responsible for managing customer accounts, ensuring timely product deliveries, and developing action plans to correct out-of-plan conditions.

Key Responsibilities
Manage customer account profitability through forecasting, planning, and monitoring efficiency and execution of strategies
Participate in pricing/bid preparation and develop and manage contract terms
Monitor customer satisfaction day-to-day and formally through customer surveys, self-assessments, complaint management, problem resolution, and satisfaction management
Communicate frequently with customers to ensure satisfaction with the company and products
Coordinate and host regular program tracking meetings with customers and internal account team members to ensure ongoing communication and up-to-date progress/status reporting
Receive and resolve customer issues and complaints
Monitor the impact on inventory of order changes
Provide performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews

Requirements
In-depth knowledge of the Aerospace and Defense sector
In-depth knowledge of the manufacturing process, schedules, and scheduling requirements, and SCM
In-depth knowledge of the business issues associated with manufacturing PCBs
In-depth knowledge of product pricing, contracts, and contract negotiations
Thorough understanding of business risks and price makeup (Value add and Materials)
Excellent customer contact, negotiation, and problem resolution skills
Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines
Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers
Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines
Excellence in cross-team collaboration skills