Email Security Solutions Manager
hace 3 semanas
About Check Point
Check Point Software Technologies Ltd. is a leading provider of cybersecurity solutions that help organizations stay safe and secure in today's rapidly evolving threat landscape.
Job Summary
We are seeking an experienced Email Security Solutions Manager to join our team. The successful candidate will be responsible for ensuring that our customers maximize the value of our email security solution, Avanan. This includes planning and executing a seamless post-sale onboarding process, transitioning the Avanan platform into production while providing initial training to customers.
Responsibilities
- Plan and execute a comprehensive onboarding process to ensure timely deployment and adoption of Avanan's products and services
- Collaborate with account teams, technical support, operations, and engineering teams to resolve customer issues and maintain clear communication with customers
- Develop and maintain customer support channels, including chat, phone, text, social media, and on-site visits (when possible) to review support interactions, system status, major issues, upcoming releases, and other key information
- Work closely with Marketing and Sales to measure customer satisfaction and collect feedback to drive improvements across the business
- Identify new opportunities within existing accounts (Upsell/Cross-sell) and ensure account renewals
Requirements
- Strong understanding of Internet protocols, such as HTTP, SMTP, DNS, LDAP, and experience with Linux, Office 365, G-Suite
- Experience with email security solutions is highly desirable
- Exceptional technical presentation and communication skills, both verbal and written
- Proven industry experience in customer interaction and support
- Technical background in messaging and Internet security principles
- Ability to work independently in a fast-paced environment
What We Offer
- Competitive salary: $120,000 - $150,000 per annum
- Opportunity to work with a leading provider of cybersecurity solutions
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Recognition and rewards for outstanding performance
How to Apply
If you are passionate about customer success and cybersecurity, please submit your application, including your resume and cover letter, to this opportunity.
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