Email Security Manager Lead
hace 1 día
We are a leading provider of cybersecurity solutions, and we're looking for an experienced Email Security Manager Lead to join our team in Paris, London, or Madrid. As part of our Email Security Team, you will play a critical role in ensuring that our customers maximize the value of our email security solution, Avanan.
Job OverviewThis is a full-time opportunity with a competitive salary range of €80,000 - €120,000 per year, depending on experience, plus benefits and a comprehensive package.
Key Responsibilities:- Onboarding and Support: Plan and execute a seamless post-sale onboarding process, transitioning the Avanan platform into production while providing initial training to customers.
- Crisis Management: Lead crisis and incident response efforts, coordinating with the account team, technical support, operations, and engineering teams to ensure timely resolutions, while maintaining clear communication with customers.
- Customer Advocacy: Develop and nurture strong relationships with key customer decision-makers, identify new opportunities within existing accounts (Upsell/Cross-sell), and ensure account renewals.
To succeed in this role, you should have:
- Technical Background: Strong understanding of Internet protocols, such as HTTP, SMTP, DNS, LDAP, and experience with Linux, Office 365, G-Suite.
- Industry Experience: Proven industry experience in customer interaction and support, with a focus on email security solutions.
- Communication Skills: Exceptional technical presentation and communication skills, both verbal and written.
We also welcome applicants with:
- Cybersecurity Certification: CISSP or other cybersecurity certification.
- Language Proficiency: Professional proficiency in multiple languages.
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