Senior Security Solutions Architect with German Expertise

hace 5 días


Madrid, Madrid, España Infotree Global Solutions A tiempo completo

At Infotree Global Solutions, we're leading the transformation in Secure Access Service Edge (SASE) and SD-WAN technologies, driven by our commitment to cybersecurity solutions. As a key player in this space, we're looking for a seasoned professional to join our SASE team as a Customer Success Engineer - SASE Team.

About the Role:

This critical position requires an expert in SASE technologies who can help our customers excel in secure digital environments. You'll be instrumental in building strong relationships and guiding seamless security integrations.

Responsibilities:
  • Implement and Optimize SASE Solutions: Ensure customers meet their business and security objectives by implementing and optimizing our SASE solutions.
  • Proactive Technical Support: Provide technical support, coordinating with engineering teams for effective solutions.
  • Customer Advocate: Influence our product roadmap and enhance the user experience.
  • Cloud Security Management: Support and educate customers in managing Cloud Security Change Management and Governance programs.
  • Risk Mitigation Strategies: Develop risk mitigation strategies to support customer objectives.
Your Impact:

Drive customer satisfaction (CSAT) and engagement by identifying opportunities for upselling and improving service delivery. Assess success through metrics such as renewal rates, adoption rates, and overall customer engagement.

Qualifications:

To succeed in this role, you'll need:

  • A Bachelor's or Master's degree in Computer Science, Electrical Engineering, or a related technical field.
  • A minimum of 5 years of experience in pre-sales, technical support, or consulting roles.
  • A deep understanding of networking and security concepts, with experience in multi-vendor environments.
  • Proficiency in SASE architecture, remote access VPN solutions, and routing protocols.
  • Strong project management and consulting skills, capable of communicating technical issues to both technical and non-technical audiences.

We offer a competitive salary and benefits package. Our estimated salary range for this role is $120,000 - $180,000 per year, depending on location and experience.

Join us at Infotree Global Solutions, where you'll have the opportunity to work with a talented team and make a meaningful impact in the world of SASE technology.



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