Genesys Cloud Support Specialist

hace 2 días

Madrid, Madrid, España Sabio Group A tiempo completo

About the Role

Sabio Group is seeking an exceptional Genesys Cloud Support Engineer to join our Support department. As a key member of our team, you will play a vital role in driving change within our business, working closely with our customers to resolve technical issues and improve their experience with our Genesys Cloud platform.

Key Responsibilities

  • Problem Solving: Utilize your technical expertise to understand customer needs and resolve issues with Genesys Cloud functionalities.
  • Continuous Improvement: Analyze platform problems and propose actions to prevent recurring technical issues.
  • Communication: Effectively communicate with customers, conveying the confidence and expertise of our team in a clear, concise, and effective manner.
  • Configuration and Administration: Configure and administer the Genesys Cloud environment for our customers, ensuring seamless integration and optimal performance.
  • Ticket Management: Manage customer tickets, following up, tracking, and escalating as necessary, utilizing our customer ticketing tool.

Requirements

  • Technical Skills: Proven experience in Contact Center environments, particularly those implemented on Genesys Cloud, as well as experience with monitoring and alarm systems.
  • Education and Certifications: Degree in ICT (Computer Science, Telecommunications) and knowledge/experience with contact center technologies (Genesys Cloud) and ticketing tools (Remedy, ServiceNow).

What We Offer

  • Opportunity to Grow: Join a dynamic and passionate team that will motivate you to learn and develop your career in the company.
  • Competitive Benefits: Enjoy a range of benefits, including a pension scheme, remote/flexible work options, life insurance, private healthcare, and 25 days paid holiday per year.

About Sabio Group

Sabio Group is a global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them build high-quality, secure, robust platforms and solutions.

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