Technical Support Specialist for Cooling Systems

hace 4 semanas

Barcelona, Barcelona, España Oilandgas.Org A tiempo completo
Job Title: Technical Support Engineer for Cooling

Company Overview: Schneider Electric is a leading provider of cooling and air-conditioning solutions for computer and data center applications.

Job Description:

We are seeking a knowledgeable and customer-oriented Cooling/Air-Conditioning Technician or Engineer to provide telephone support for our computer and data center applications.

Key Responsibilities:
  • Provide technical support and guidance to customers via telephone and email.
  • Assist customers with product selection, system design, and troubleshooting.
  • Attend quality conference calls.
  • Collaborate with the sales team to provide technical expertise during the pre-sales process.
  • Conduct post-sales support by addressing customer inquiries and resolving technical issues.
  • Stay updated on industry trends, best practices, and product developments.
  • Contribute to the development of technical support documentation and resources.
Requirements:
  • Must speak, read, and write Spanish fluently and accurately.
  • Must have a working knowledge of English.
  • Knowledge of Portuguese would be very advantageous.
  • Proven experience in the cooling/air-conditioning industry, specifically in DX and chilled water applications.
  • Understanding of computer and data center cooling requirements would be a distinct advantage.
  • Excellent PC literacy and proficiency in relevant software applications.
  • Exceptional communication and interpersonal skills.
  • Ability to work effectively in a fast-paced and dynamic environment.
  • Strong problem-solving and analytical abilities.
Education and Certifications:
  • Served recognized apprenticeship as a Refrigeration/Air Conditioning Technician OR have a Diploma/Degree in Mechanical Engineering or related field.
  • Relevant certifications in cooling and air-conditioning systems (e.g., HVAC certifications) are advantageous.

We are committed to delivering high-quality products and exceptional customer support. If you meet the above criteria and are passionate about providing top-tier technical support, we would love to hear from you.

At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric - apply today.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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