Technical Support Specialist for Cooling Systems
hace 3 semanas
Job Description:
We are seeking a knowledgeable and customer-oriented Cooling/Air-Conditioning Technician or Engineer to provide telephone support for our computer and data center applications.
Key Responsibilities:
• Provide technical support and guidance to customers via telephone and email.
• Assist customers with product selection, system design, and troubleshooting.
• Collaborate with the sales team to provide technical expertise during the pre-sales process.
• Conduct post-sales support by addressing customer inquiries and resolving technical issues.
Requirements:
• Must speak, read, and write Spanish fluently and accurately.
• Must have a working knowledge of English.
• Knowledge of Portuguese would be very advantageous.
• Proven experience in the cooling/air-conditioning industry, specifically in DX and chilled water applications.
• Understanding of computer and data center cooling requirements would be a distinct advantage.
• Excellent PC literacy and proficiency in relevant software applications.
• Exceptional communication and interpersonal skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Strong problem-solving and analytical abilities.
Education and Certifications:
• Served recognized apprenticeship as a Refrigeration/Air Conditioning Technician OR have a Diploma/Degree in Mechanical Engineering or related field.
• Relevant certifications in cooling and air-conditioning systems (e.g., HVAC certifications) are advantageous.
About Schneider Electric:
We are a leading provider of cooling and air-conditioning solutions for computer and data center applications. We are committed to delivering high-quality products and exceptional customer support. Our team is dedicated to providing pre-sales and post-sales support to our customers, and we are looking for a knowledgeable and customer-oriented Cooling/Air-Conditioning Technician or Engineer to join our team.
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