SAP Enterprise Cloud Services Technical Service Manager

hace 3 semanas


Barcelona, Barcelona, España SAP A tiempo completo

About SAP

SAP is a market leader in end-to-end business application software and related services. Our innovative solutions help customers worldwide work together more efficiently and use business insight more effectively.

As a cloud company with 200 million users and over 100,000 employees worldwide, we are committed to personal development, collaboration, and making a positive impact on society.

Your Role

We are seeking an accomplished Senior SAP Technical Consultant to join our team as a Technical Service Manager (TSM). As a key member of the ECS delivery organization, you will contribute to SAP's global strategy of helping customers adopt SAP S/4HANA on their path to the Intelligent Enterprise.

The TSM acts as a trusted technical and delivery advisor, safeguarding and optimizing customer investments into SAP ECS. You will own the customer landscape and advise on critical and complex landscape changes during lifecycle management.

You will work closely with Customer Delivery Managers (CDMs) and ECS internal service delivery teams to serve and delight our customers by providing quality services throughout their entire lifecycle.

Key Responsibilities

  • Act as primary contact for the customer regarding technology and cloud service delivery discussions
  • Run regular cadence with stakeholders at customer and manage expectations with regards to service delivery
  • Own technical discussions with the customer and act as orchestrator of experts to obtain expertise from the SAP delivery organization as required
  • Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond)
  • Analyze customer technical requirements and organize/co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer
  • Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders
  • Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration

Requirements

  • Bachelor's degree or higher in Computer Science, Engineering, Information Management
  • High proficiency in customer communications and presentations
  • High proficiency in the SAP product portfolio, offerings, and industry solutions
  • Strong technical project management skills & customer-facing experience
  • Excellent presentation, communication, and moderator skills
  • Good understanding of SAP solutions (releases, platform interdependencies, etc.)
  • Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment

Compensation Package

We offer a competitive compensation package, including a base salary range of $120,000 - $180,000 per year, depending on location and experience.

About the Location

This role can be based in various locations around the world, depending on business needs.



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