Enterprise Cloud Services Technical Expert

hace 2 días


Barcelona, Barcelona, España SAP A tiempo completo

About the Role:

We are seeking an accomplished Senior SAP Technical Consultant to join our Enterprise Cloud Services team as a Technical Service Manager. As a key member of our organization, you will contribute to our global strategy of helping customers adopt SAP S/4HANA on their path to the Intelligent Enterprise.

The Technical Service Manager acts as a trusted technical and delivery advisor in safeguarding and optimizing customer investments into SAP ECS. This role owns the customer landscape and advises on critical and complex landscape changes during lifecycle management.

Key Responsibilities:

  • Primary contact for the customer regarding technology and cloud service delivery discussions
  • Run regular cadence with stakeholders at customer and manage expectations regarding service delivery
  • Act as the first escalation point
  • Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required
  • Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond)
  • Support the Account team and the TechOps teams for execution of the service delivery plan and calendar
  • Analyze customer technical requirements and organize/co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer
  • Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders
  • Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration
  • Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc.
  • Assess customer security and network requirements to ensure the SAP security architecture framework can meet customer requirements
  • Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion
  • Support the migration roadmap together with partners, System Integrators, and/or SAP Professional Services

Required Skills and Qualifications:

To be successful in this role, you will need:

  • Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management
  • High proficiency in customer communications and presentations is required
  • High proficiency in the SAP product portfolio, offerings, and industry solutions
  • Strong technical project management skills & customer-facing experience
  • Strong ability to translate between technical and non-technical audiences with confidence
  • Strong engagement management, relationship building, and de-escalation skills
  • Excellent presentation, communication, and moderator skills
  • Good understanding of SAP solutions (releases, platform interdependencies, etc.)
  • Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment
  • Good understanding of capabilities of at least one Hyperscale Cloud (AWS, MS Azure, or GCP)

Benefits:

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Compensation: The estimated salary for this position is $120,000 - $180,000 per year, depending on experience and qualifications.



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