Cloud Architect Position for SAP Enterprise Cloud Services
hace 3 días
At SAP, we foster a collaborative culture that enables you to bring out your best. Our focus is on building the foundation for tomorrow and creating a workplace that values diversity, flexibility, and purpose-driven work. We offer a highly collaborative environment with opportunities for learning and development, recognition of individual contributions, and a range of benefits for employees to choose from.
About the TeamThe Customer Delivery Engagement (CDE) organization is a global team within SAP Enterprise Cloud Services responsible for overseeing customer engagement throughout the entire lifecycle. They deliver fixed-scope, proactive, and outcome-based services across the SAP software stack to RISE customers. The CDE team combines all customer-facing roles inside ECS and presents SAP as 'One Voice' through coordinated communication at all levels, dedicated to customer centricity, client intimacy, and support of client lifecycle management.
Job DescriptionWe are seeking an accomplished Senior SAP Technical Consultant to join our team as a Technical Service Manager (TSM). As a key member of ECS, you will contribute to SAP's global strategy of helping customers adopt SAP S/4HANA on their path to the Intelligent Enterprise. The TSM acts as a trusted technical and delivery advisor in safeguarding and optimizing customer investments into SAP ECS.
Main Responsibilities- Serve as the primary contact for customers regarding technology and cloud service delivery discussions.
- Run regular cadence with stakeholders at the customer and manage expectations regarding service delivery.
- Act as the first escalation point and own technical discussions with the customer.
- Orchestrate experts from the SAP delivery organization as required.
- Own the customer landscape managed within ECS and understand interdependencies between systems.
The ideal candidate will have 8+ years of experience with SAP Basis administrative duties, 8+ years of customer-facing SAP Technical Consulting experience, and 8+ years of solution design, enterprise architecture, and/or SAP implementation. Experience with IaaS Providers, SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications, and cloud security knowledge are preferred.
BenefitsAs a Technical Service Manager at SAP, you can expect:
- A competitive salary of $120,000 - $180,000 per year, depending on location and experience.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Opportunities for professional growth and development, including training programs and mentorship.
- A dynamic and inclusive work environment with a diverse team of professionals.
We value diversity and inclusion and strive to create a workplace where everyone feels welcome and valued. At SAP, we believe in unleashing all talent and creating a better and more equitable world. If you are passionate about technology and customer-centricity, we encourage you to apply for this exciting opportunity.
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