SAS Technical Support Engineer
hace 4 días
**Overview of SAS Institute Inc.**
We are a leader in data and AI, inspiring customers worldwide to transform data into intelligence and questions into answers. As a debt-free multi-billion-dollar organization on our path to IPO-readiness, we offer a dynamic, fulfilling career coupled with flexibility and world-class employee experience.
**About the Job**
We believe great ideas can come from anywhere. Our software helps the world's most talented thinkers, requiring us to push boundaries daily. As an Associate Technical Support Engineer, you will collaborate with top minds in Technical Support and be mentored by passionate experts who share their knowledge. You will continuously learn and be encouraged to bring your best to work every day.
**Technical Training Program**
To prepare you for the SAS Global Technical Support Division, we invest in your curiosity by providing an intensive technical training program. The 12-month program offers training in core SAS technology areas with rotations across various teams. You'll learn to support SAS software, meeting complex computing and analytic needs of our customers. Key stakeholders provide guidance, coaching, and expert feedback. You will also have the opportunity to achieve professional SAS certifications.
**Key Responsibilities**
After completing the training program, your regular activities will include:
- Providing support, troubleshooting, prioritizing, diagnosing, and managing customer-reported problems, including writing thorough, detailed problem descriptions
- Evaluating, setting, and managing internal and external expectations, including escalation activities and communications
- Communicating with customers by phone, email, and Microsoft Teams while troubleshooting the problem
- Learning and using knowledge of complex interactions between multiple SAS system components and third-party products to help diagnose and resolve software problems
**Salary Information**
The estimated annual salary for this position is $70,000-$90,000, depending on location and experience.
**Why Choose Us?**
We value passionate problem solvers who are deeply curious about technology and how things work. We encourage highly creative individuals with excellent research skills to apply. If you're ready to tackle difficult challenges and provide excellent customer service with confidence, we'd love to hear from you.
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