Hub Delivery Logistics Manager
hace 1 mes
Role Overview
Amazon Road Transport Spain, S.L.U. is seeking a seasoned Delivery Account Manager to join our HubDP team. This is a unique opportunity to work in a fast-paced environment, driving delivery excellence and customer satisfaction in rural areas of Spain.
Key Responsibilities
- Build and maintain strong relationships with HubDP store owners, fostering trust and collaboration within the community.
- Provide lifecycle management and operational support to on-boarded stores, ensuring seamless integration and optimal performance.
- Collaborate with the team to monitor performance, lead meetings, assign tasks, and address ambiguity in daily operations.
- Analyze metrics to identify root causes, driving improvements and implementing practical solutions to complex problems.
- Communicate effectively with business and technical audiences, influencing decisions and implementing process improvements.
- Assist in the rollout and implementation of new systems and processes, gathering feedback and ensuring a smooth transition.
- Utilize software and hardware tools to maintain normal day-to-day operations, ensuring supervisors have the necessary tools and resources.
- Manage escalations, communicate daily metrics, and work closely with Operations and CO teams to ensure regular communications.
- Travel to visit HubDP Stores and Delivery Stations as required, adapting to non-traditional shift patterns and working weekends as needed.
Requirements
- Relevant experience in logistics, data analysis, and stakeholder communication.
- Advanced proficiency in written and verbal Spanish and English.
- Ability to work autonomously, manage multiple priorities, and meet deadlines in an ambiguous environment.
- Excellent problem-solving and communication skills, with a focus on building relationships and influencing business decisions.
Amazon is an equal opportunities employer, committed to diversity and inclusion in the workplace.
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