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Senior Infrastructure Engineer
hace 1 mes
We are seeking a highly skilled and motivated Senior Csa Workplace Engineer to join our team at Avanade. As a key member of our Workplace Engineering team, you will be responsible for providing technical expertise in supporting clients with their IT infrastructure needs.
Key Responsibilities:- Provide technical support and troubleshooting for client issues related to Configuration Manager, GPOs, Intune, O365/W365, Active Directory, and Windows.
- Quickly evaluate support requests to assist clients without creating a case.
- Receive calls and/or emails to open support cases in MS Services Hub.
- Follow up on existing cases and communicate with Incident Managers or engineers directly.
- Translate services when a Spanish-speaking engineer is not available/not assigned.
- Create a monthly report for CSAM regarding all cases in Service Hub.
To succeed in this role, you will need to have a strong background in IT infrastructure and experience working in an international context. You should be able to work effectively in a team environment and have excellent communication skills.
What We Offer- A competitive salary of approximately $90,000 per year.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- The opportunity to work with a global leader in technology solutions and contribute to innovative projects.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and supportive work environment with a diverse team of professionals.
At Avanade, we believe in providing a work-life balance that supports the well-being of our employees. Our benefits package includes:
- Health insurance: Enjoy access to a comprehensive medical, dental, and vision plan.
- Pension plan: Contribute to a 401(k) plan with employer matching.
- Paid time off: Enjoy generous vacation days, sick leave, and holidays.
- Professional development: Pursue ongoing education and training opportunities.
- Work-life balance: Take advantage of flexible scheduling and remote work options.
