Global Customer Support Liaison

hace 2 semanas


Madrid, Madrid, España Outreach Recruitment Agency A tiempo completo

At Outreach Recruitment Agency, we're looking for a dedicated German Speaking Customer Support Agent to join our team. If you're passionate about delivering exceptional customer experiences and have strong communication skills, this could be the perfect opportunity for you.

About the Role

This is a 40-hour per week, rotational shift-based role that requires flexibility in working hours. You'll work from home in Malta with a hybrid setup, enjoying perks like free transport to the office, private health insurance, and discounts on taxi services.

Responsibilities
  • View and review user-generated content to ensure it meets our guidelines
  • Respond to customer inquiries via email, providing positive, empathetic, and professional support
  • Follow communication procedures and company policies to deliver consistent service
Requirements
  • No experience required, though customer service experience is a bonus
  • Strong PC skills and the ability to learn new tools
  • Excellent communication, analytical, and decision-making skills, with an empathetic approach to customer interactions
  • German (native or advanced) and English (conversational) language skills
  • Professional attitude with the ability to work autonomously, meet deadlines, and follow procedures
Benefits
  • Competitive salary of approximately €25,000 - €30,000 per year
  • Flexible working hours with rotational shifts
  • Free transport to the office from select areas in Malta
  • Private health insurance after the probationary period
  • Discounts on taxi services and free English courses
Perks
  • Work from home allowance to support remote work needs
  • Team Performance Bonus twice a year, based on team results
  • Career development opportunities and growth within the company


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