Customer Service Liaison Specialist

hace 4 días


Madrid, Madrid, España Abbott Laboratories A tiempo completo

Abbott Laboratories is seeking a skilled Customer Service Liaison Specialist to join their team in Madrid, Spain. This exciting opportunity offers a competitive salary of approximately €€45,000 - €60,000 per annum, depending on experience.

Job Description:

The Customer Service Liaison Specialist will be responsible for providing exceptional service to internal and external customers, ensuring timely order processing, pricing accuracy, and billing inquiries are resolved efficiently. This role requires strong communication skills, attention to detail, and the ability to work independently with minimal supervision.

Responsibilities:

  • Front office activities:
    • Receive and process orders for all customers, handling customer complaints and performing investigations as needed.
    • Follow up on pricing discrepancies with Customer Service management/tender department/division manager/sales manager.
    • Issue required credit notes for returns and complaints within official procedural deadlines.
  • Back office activities:
    • Receive and process orders for all customers received by email, fax, or post, following procedures related to receiving, checking, and creating sales orders/invoices.
    • Perform and execute all invoicing in a timely and precise manner, including responsibility for electronic invoicing.
    • Daily control of invoices issued by the system, checking all orders have been invoiced.
  • Master Data Maintenance:
    • Actively participate in any required product tracking research when necessary.
    • SUPPORT quality and sales department in FSCA (Field Safety Corrective Action) implementation.
  • General Activities:
    • Consignment count (organization, reconciliation, and follow-up).
    • Assigned to more complex and specialized product lines or business activities (Capital Equipment, Export, EDI, new products...).

Education & Competencies:

  • Upper secondary diploma/High school diploma.
  • Strong practical experience in Customer Service (at least 2 years).
  • (Valuable) Portuguese native speaker or C2 level.
  • (Mandatory) Fluent in Spanish.
  • (Mandatory) High level of English, written and spoken.
  • (Mandatory) Knowledge of Microsoft Office.
  • Knowledge of ERP packages (SAP, ...).
  • (Valuable) Team player. Customer oriented.


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