Global Customer Service Representative in Barcelona

hace 3 semanas


Madrid, Madrid, España Recruit4Work Sl A tiempo completo

About Our Company
At Recruit4Work Sl, we pride ourselves on providing exceptional service to our customers. We strive to create a unique and people-oriented work environment where our employees can thrive.

About the Job
We are seeking a highly skilled Global Customer Service Representative to join our team in Barcelona, Spain. As a key member of our call centre, you will be responsible for providing top-notch support to our customers, addressing both technical and administrative inquiries through telephone, chat, and email.

Key Responsibilities:

  • Providing excellent customer service to resolve customer inquiries and concerns
  • Assisting customers with installations and configuring their terminals or online payment solutions
  • Troubleshooting reported issues and maintaining strong customer relationships

Requirements:
To be successful in this role, you will need:
  • Fluent Danish (Level C2) and working proficiency in English
  • Experience in a call centre environment
  • Strong communication and social skills
  • A positive attitude towards changes
  • A team-player mentality
  • Strong listening skills
  • A service-oriented approach
  • The ability to handle conflicts constructively

Benefits:
We offer a competitive market-based basic salary of approximately €24,000 per year, plus the possibility of a bonus. Additionally, you will enjoy a range of employee benefits, including:
  • Paid training
  • Free Spanish lessons (once a week)
  • Meal cards
  • Transport cards


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