Italian Customer Service Representative Wanted In Barcelona

hace 3 semanas


Madrid, Madrid, España Cross Border Talents A tiempo completo

We are seeking a highly skilled Italian-speaking customer service professional to join our team in Barcelona. This exciting opportunity allows you to leverage your language skills and passion for delivering exceptional customer experiences.

About the Role

This position is ideal for individuals who are fluent in Italian and possess strong communication skills. As a customer service representative, you will play a vital role in ensuring our customers receive prompt and effective support for their inquiries.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, chat, and automated alerts, providing efficient solutions
  • Maintain accurate records of all interactions in the call management system, ensuring adherence to service level agreements (SLAs)
  • Keep up-to-date with our services and products to better assist customers
  • Escalate any service issues to senior team members as necessary
  • Collaborate on team projects and cover for colleagues when needed
  • Participate in regular meetings and contribute to a positive team environment

Fulfill administrative duties, including tracking holiday and sickness records.

Requirements

To be successful in this role, you will need:

  • Language Proficiency: C2 or fluent in Italian, with a solid command of English (minimum B2 level)
  • Experience: At least 1 year of customer service experience, ideally in a technical support role
  • Technical Knowledge: Advanced understanding of signal path connectivity, wireless networking, and audiovisual products
  • Customer Focus: Excellent listening and customer care skills, with the ability to manage inquiries effectively
  • Problem-Solving Skills: Capable of taking ownership of issues and driving them to resolution
What We Offer

In return for your expertise and dedication, we offer:

  • Competitive Salary Package based on experience and performance (£32,000 - £42,000 per annum)
  • Working Hours: Monday to Friday, 09:00 AM - 06:00 PM
  • Annual Leave: 23 days of paid vacation
  • Supportive Work Environment: Be part of a dynamic and creative team in a friendly atmosphere
  • Career Growth: Access to guidance and resources to help you reach your full potential


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