Technical Service Manager

hace 3 semanas


Madrid, Madrid, España Sap A tiempo completo

Job Description:



At SAP, we are seeking a highly skilled Technical Service Manager to join our Enterprise Cloud Services team. As a Technical Service Manager, you will play a critical role in helping our customers accelerate their cloud transformation journey and achieve their business goals.



Key Responsibilities:




  • Act as a trusted technical advisor to our customers and partners, providing expert guidance on SAP S/4HANA architecture, conversion, migration, and implementation.
  • Collaborate with internal teams to provide quality services to our customers, resolve technical complexities, and ensure seamless cloud transformation journeys.
  • Design and implement optimal SAP configurations to maximize system performance and availability.
  • Identify and position SAP offerings that deliver value to our customers.


Requirements:




  • Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis).
  • Minimum 3 years of experience in a customer-facing role.
  • Hands-on experience and working knowledge of Unix/Linux flavors, SAP HANA, and Sybase databases.
  • Experience in de-escalating critical situations.
  • Fluency in Spanish and English is mandatory. Fluency in Italian, Portuguese, or Turkish language is an advantage.
  • Solid know-how in SAP Technologies and Products (SAP certification highly beneficial). Hyperscalers certification (AWS, Azure, GCP) is a plus.


About Us:



SAP is a global company with a diverse and positive-spirited team. We value internal knowledge sharing, collaboration, and a commitment to making our organization better every day. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.



EEO/AA:



SAP is an equal opportunity employer and is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.



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