SAP Technical Service Manager Position

hace 4 días


Madrid, Madrid, España Sap Se A tiempo completo

SAP Technical Service Manager Role

As a SAP Technical Service Manager at SAP Enterprise Cloud Services, you will play a key part in helping our customers accelerate their cloud transformation journey. You will analyze customers' business requirements and problems, and work across the SAP Enterprise Cloud Services and other SAP departments to provide quality services, resolve technical complexities, and accompany them throughout their entire cloud transformation journey.

Key Responsibilities:

  • Act as a trusted technical advisor to our customers and partners.
  • Understand the customer's business, goals, and challenges to suggest technical solutions & services.
  • Offer comprehensive knowledge of SAP S/4 HANA architecture, conversion, migration path, methodology, and tools.
  • Identify top issues, define & execute service plan activities, and orchestrate implementation of technical action items across customer landscapes.
  • Design optimal SAP configuration to maximize system performance and availability.
  • Identify and position offerings by SAP that deliver value to the customer.

Requirements:
  • Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis).
  • Minimum 3 years of experience in a customer-facing role.
  • Hands-on experience and working knowledge of Unix/Linux flavors, SAP HANA, and Sybase databases.
  • Experience in de-escalating critical situations.
  • Fluency in Spanish and English is mandatory. Fluency in Italian, Portuguese, or Turkish language is an advantage.
  • Solid know-how in SAP Technologies and Products (SAP certification highly beneficial).

About SAP Enterprise Cloud Services

SAP Enterprise Cloud Services is part of the Product Engineering board area in SAP. ECS is responsible for providing cloud-hosted infrastructure, technical & application managed services to our SAP private cloud customers. We enable you to bring out your best with a collaborative and caring team environment, strong focus on learning and development, recognition for individual contributions, and various benefit options for you to choose from.

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