SAP Cloud Services Technical Manager
hace 6 días
About the Role
As a Technical Service Manager for SAP Enterprise Cloud, you will be the primary point of contact for customers discussing SAP technology and innovations. You will serve as an escalation point for technical issues, service requests, and incidents, and will work closely with customers to understand their business goals and challenges.
Key Responsibilities
- Act as the primary contact for customers for discussions about SAP technology and innovations.
- Serve as an escalation point person for technical issues, service requests, and incidents.
- Understand the customer's business, goals, and challenges to suggest technical solutions & services.
- Offer comprehensive knowledge of SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
- Design optimal SAP configuration to maximize system performance and availability.
- Identify and position offerings by SAP that deliver value to the customer.
About You
- Minimum 7+ years of SAP Technical administration and operations of SAP Solutions.
- Minimum 3 years of experience in a customer-facing role.
- Hands-on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase databases.
- Experience in de-escalating critical situations.
- Fluency in Spanish and English is mandatory.
About the Team
ECS organization is a global organization and the regional TSM team is in Spain, Italy, and India. We are a highly diverse and positive-spirited bunch of colleagues. Next to our obsession for customer satisfaction, we value internal knowledge sharing & collaboration as well as making the ECS organization a little better every day.
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