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Senior Cloud Services Manager

hace 1 mes

Madrid, Madrid, España Sap A tiempo completo
Job Description

We are seeking a highly skilled Senior Client Delivery Manager to join our SAP Enterprise Cloud Services team. As a key member of our organization, you will be responsible for ensuring the successful delivery of cloud hosted infrastructure and technical managed services to our SAP private cloud customers.

The ideal candidate will have a proven track record in managing client engagements, with a strong focus on relationship, expectation, and de-escalation management. Fluency in Spanish and English is mandatory, with fluency in Italian, German, Portuguese, or Turkish being an advantage.

Key responsibilities will include:

  • Accountable for entire SAP ECS engagement, leading the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.
  • Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
  • Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).
  • Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.
  • Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
  • Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
  • Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales teams.

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.