Senior Cloud Services Manager

hace 4 semanas


Madrid, Madrid, España Sap A tiempo completo
Job Description

We are seeking a highly skilled Senior Cloud Services Manager to join our team at SAP. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and ensuring seamless alignment across multiple stakeholders.

Key Responsibilities:

  • Own and grow client engagements for SAP Enterprise Cloud Services
  • Act as the voice of the client within SAP, ensuring full delivery accountability and customer satisfaction
  • Setup proactive service plans and conduct regular service review meetings with clients
  • Escalate delivery-related topics and ensure seamless alignment across stakeholders
  • Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives

Requirements:

  • Fluency in Spanish and English is mandatory; fluency in Italian, German, Portuguese, or Turkish is an advantage
  • Proven track record in managing client engagements, e.g., in Service Delivery Management, Consulting, or Pre-Sales settings
  • Strong customer orientation with a focus on relationship-, expectation-, and de-escalation management
  • Good understanding of SAP Basis, system migration, and/or functional SAP application knowledge
  • Good understanding of technical infrastructure and virtualized system landscapes
  • Knowledge of IT trends, their impact on business strategies, and SAP's strategy and service portfolio

About Us:

SAP is a global leader in enterprise software and software-related services. Our company culture is focused on collaboration, innovation, and customer satisfaction. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.

What We Offer:

  • A highly collaborative and dynamic work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • The chance to work with a global leader in enterprise software

How to Apply:

Please submit your application in English language only. This opening is available in SAP locations in Barcelona and Madrid.


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