Orthopedic Service Manager

hace 1 mes


Madrid, Madrid, España Johnson And Johnson A tiempo completo
About the Role:

The Orthopedic Service Manager will be responsible for maintaining a professional and profitable service business for DPS products, while ensuring compliance with the quality system and manufacturer specifications. This individual will deliver technical assistance and documentation to internal and external customers, driving processes for complaints in-take, spare parts management, and replenishment. The successful candidate will also execute and document preventive and corrective maintenance, ensuring meeting of Service SLAs in different commercial models, including rental and lease offerings, and billing and execution of service packages.

Key Responsibilities:
• Accountable for P&L of Service & Repair organization for DPS Spain, monitoring profitability of Business
• Lead a team of Depot SE and Admin Support to execute S&R with the highest standards.
• Coaching and mentoring the service team and supporting their ongoing training and development.
• Execute Technical Service activities including Installation, Qualification, PM, CM, SW Upgrades and Decommission in accordance with Customer service plan agreements and service schedules matrix.
• Engage with local & EMEA leadership DPS team, to promote a mindset & culture of Service Care as a pillar for J&J MedTech, developing and implementing process improvement across the range of services.
• Proactively engage with Business Lead, to maintain and develop a framework and Value Proposition of Service Offerings & Contracting & participate in customer negotiations on Service terms and SLAs.
• Work closely with other relevant functions including but not limited to Legal, Quality, Supply Chain, Customer Service, Warehouse & Distribution, Sales & Marketing and EMEA peers.
• Representing Technical Service in Core Team projects to drive technical service needs as inputs in new product development.

About the Team:

The successful candidate will join a dynamic team at Johnson & Johnson, working closely with cross-functional teams to deliver exceptional service and support to customers. This is an exciting opportunity to work in a fast-paced environment, driving business results and growth, while developing and delivering high-quality services to customers. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this role.

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