Customer Service Operations Manager

Vivo Tech Gmbh seeks a highly skilled Senior Customer Service Operations Manager to join our European team. The ideal candidate will be responsible for managing customer service satisfaction and KPI management in Europe, as well as implementing the headquarters' overseas customer service work plan and service strategy. Key responsibilities include...

**Job Title:** Customer Service Operations Manager**About the Role:Manage a team of customer service analysts responsible for timely, accurate and compliant processing of customer interactions, queries, inbound and outbound calls, emails, chats, claims and returns.Coordinate proactive and reactive communication with stakeholders, aligning both internal and...

Job SummaryAs a Customer Service Operations Manager at Curium Pharma, you will be responsible for planning and executing customer service department operations. This role requires direct people management responsibility, including staffing and performance development. You will also be responsible for analyzing commercial data and suggesting areas of...

**Job Summary**We are seeking an experienced Customer Service Operations Manager to join our team at Zentiva Poland. In this role, you will be responsible for managing and coordinating all tasks assigned to the Customer Care department, ensuring that they are carried out within the company's procedures.Key Responsibilities:Order processing and management of...

Job Description:    As a key member of the Zentiva Group, we are seeking an experienced Customer Service Operations Manager to join our team. In this role, you will be responsible for ensuring effective customer service, resolving customer queries and issues, and maintaining high levels of customer satisfaction.Key Responsibilities:    • Manage and...

Company Overview: Serco is a leading provider of space services with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 space or government agencies around the globe, including the ESA and NASA. The company's expertise spans mission operations, data processing, and archiving.Job Summary: We are seeking an...

At Corsearch, we're looking for a seasoned leader to drive our customer service strategy and operations forward. As our Senior Customer Service Manager, you'll be responsible for developing and executing a comprehensive customer service strategy that delivers exceptional support across all customer touchpoints.The ideal candidate will have a strong...

Service Manager Job SummaryThe Service Manager will be responsible for the overall service delivery of Serco's Work Areas in the Science Operations Activity Domain (S-SCO).The Service Manager will maintain the Service Management Plan and management deliverables, in accordance with ESA Frame Contract 2 (EFC2) SCO Management Requirements Document (MARD),...

About the Role: We are seeking a highly skilled and experienced Senior Customer Service Operations Manager to join our team in Madrid. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and delivering exceptional customer experiences.Key Responsibilities:Operational Excellence: Lead...

Job Description:We are seeking a highly skilled Quality Control Manager to lead and oversee our quality assurance processes at ParcelHero. As a broker, we partner with leading courier services to offer our customers the best possible delivery options. Your role will involve managing the quality of our after-sales support, ensuring timely and effective issue...

Job SummaryAs a Service Operations Manager at Philips, you will be responsible for managing integral service optimization to improve customer service levels. This is a key leadership position for the European Customer Response Team that operates in a demanding 24X7 environment.Main ResponsibilitiesQualify customer calls for EMR&CM product calls for...

Job DescriptionThe Customer Service Operations Coordinator is a critical role within Vertiv Co, responsible for ensuring the efficient operation of our field service team. As a key member of our operations team, you will be instrumental in scheduling and assigning jobs to our customer engineers and subcontractors, ensuring that we meet our customers'...

About the RoleAt Motorpoint, we're on a mission to deliver unparalleled customer experiences across our omnichannel car retail platforms.We're seeking a skilled Customer Service Manager to join our team and play a pivotal role in maintaining our strong reputation with customers.This is a fantastic opportunity to work with an amazing group of people who are...

Job OverviewVivo Tech seeks a highly motivated Global Service Operations Manager to join our team in Madrid, Spain.About the RoleYou will be responsible for leading multiple location teams across Europe, focusing on after-sales and pre-sales work for Vivo Tech. Your primary objectives include:Managing customer service satisfaction and KPIs in Europe,...

About the Role:We are seeking a highly skilled Customer Service Manager to join our team at Motorpoint. As a key member of our customer service team, you will play a vital role in maintaining our strong reputation with our customers.Key Responsibilities:Oversee the smooth running of the full vehicle handover process, including all paperwork, finance...

Job Title: Customer Service Team ManagerJob Summary:As a Customer Service Team Manager at KONE, you will play a crucial role in leading a team of customer service professionals to deliver exceptional service to our customers. Your primary responsibility will be to manage, evaluate, develop, and lead the customer service team to ensure that our organization's...

Unlock a World of OpportunitiesWe are seeking a highly skilled Customer Service Operations Expert to join our dynamic team at American Express.This is an exciting opportunity to work with a global and diverse community of colleagues who share an unwavering commitment to backing our customers, communities, and each other.As a Customer Service Operations...

Job Summary:The Customer Service Team Manager at KONE is responsible for leading and managing a team of customer service professionals to ensure exceptional customer experience and service delivery. The role involves developing and implementing strategies to improve customer satisfaction, loyalty, and retention.Key Responsibilities:Lead and manage a team of...

About the RoleWe are seeking a highly skilled Customer Service Manager to join our team at Motorpoint, the UK's leading omnichannel car retailer. As a key member of our customer service team, you will play a pivotal role in maintaining our strong reputation with customers through exceptional service delivery.The ideal candidate will have a proven track...

About Us: TCR Group is a global leader in Ground Support Equipment (GSE) solutions. With a presence across 200+ airports and a team of 1700 employees, we revolutionise the aviation industry with integrated solutions.Job Title: Aviation Parts Operations ManagerCompany Overview:Tcr International seeks an experienced Aviation Parts Operations Manager to join...