Client Service Manager

hace 1 semana


Madrid, Madrid, España Ebury A tiempo completo
About the Role

We are seeking an experienced Client Service Manager to join our team in Madrid, Spain. The successful candidate will be responsible for providing exceptional customer service and support to our corporate clients, ensuring their needs are met and exceeding their expectations.

Job Description

The Client Service Manager will act as a point of contact for clients, providing daily operational and trading assistance. They will possess strong client-facing skills, operational knowledge, and problem-solving abilities, with the ability to expertly switch between each as needed.

In this role, you will:

  • Service a portfolio of 300 clients who trade online through our EBO platform
  • Understand clients' business activities, FX needs, and core business
  • Maintain relationships with clients and drive growth opportunities

About Us

Ebury is a leading FinTech firm, recognized as one of the top 15 European Fintechs to work for by Glassdoor and AltFi. We offer a range of products, including FX risk management, trade finance, currency accounts, international payments, and API integration.

Your Skills and Qualifications

To succeed in this role, you will need:

  • Fluency in Spanish and English at a professional level
  • Sales skills or experience, a plus
  • Knowledge of FX and Ebury's product offerings
  • Able to adapt in a fast-paced, evolving environment

What We Offer

As a Client Service Manager at Ebury, you can expect:

  • A competitive salary: €45,000 - €55,000 per annum, depending on experience
  • Ongoing training and development opportunities
  • A dynamic and collaborative work environment
  • Opportunities for career growth and progression

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