Client Solutions Associate

hace 4 semanas

Barcelona, Barcelona, España GLG A tiempo completo

We are seeking a French speaking professional to support our PSF business in EMEA. As an Associate, you will be the engine behind GLG's Insight Network, the world's largest and most varied source of first-hand expertise.

The Associate role is fast-paced and expert-facing, requiring close coordination with client-facing team members to fulfill client needs. You will quickly understand project requests, identify and recruit new Network Members (experts), and ensure end-to-end delivery of calls on your team, providing a seamless client experience.

As an Associate, you will complete a comprehensive training program, receive daily coaching and feedback, and develop strong, transferable business and leadership skills that will help you excel in your current and future roles.

After achieving specific quantitative and qualitative goals, and depending on business need, Associates typically progress to Senior Associate roles, which are client-facing and include end-to-end project delivery and client relationship-building.

Key Responsibilities:

  • Supporting team members on various aspects of client projects and Network Member engagement.
  • Recruiting new experts to join our insight network through targeted lead generation and timely outreach by phone and other methods.
  • Building understanding of client strategies, various industry sectors, and value chains to identify and vet best experts for client projects.
  • Scheduling and confirming critical calls and meetings between clients and Network Members.
  • Proactively engaging with Network Members to understand their expertise and gauge their fit-on client projects.
  • Closely collaborating with client-facing team members to expand projects and rescope recruiting populations, driving successful client outcomes.
  • Learning and upholding compliance policies and procedures to protect integrity of client engagements.

You Will Learn:

  • To excel in a challenging environment demanding attention to detail and prioritization of workflows and multiple projects at once.
  • To recruit and vet new relevant experts, building lead generation, outreach, screening, and pitching skills.
  • To develop strong, transferable business skills, including communication, time management, negotiation, problem-solving, project management, research, and target achievement.
  • To collaborate with colleagues on regional and global teams to contribute to revenue and commercial success.
  • To mentor future GLG Associates as you become tenured and proficient in your role.

Ideal Candidates Have:

  • Confident communication and interpersonal skills, with motivation to work daily on the phone with Network Members and potential recruits.
  • A desire to work in a collaborative, fast-paced team environment striving to provide excellent experiences for experts and clients.
  • The ability to work responsibly, manage multiple tasks, and prioritize effectively given shifting priorities.
  • A high motivation to exceed personal weekly, monthly, and quarterly targets.
  • Strong problem-solving skills.
  • The ability to quickly digest and implement feedback and coaching.
  • An eagerness to learn about new topics, industries, and companies.

Estimated Salary: £45,000 - £60,000 per annum, dependent on location and experience.

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