Customer Service Expert With Advanced Norwegian Language Skills
hace 4 semanas
About Us
CPM International is a global company with a presence in over 30 countries. We offer multilingual support tailored to our diverse markets, focusing on customer service, sales, and technical support solutions. Our inclusive workplace celebrates diversity and empowers employees to contribute their unique perspectives.
Our Client
Our client is committed to enhancing the quality of life of our global community by developing trusted household and healthcare products. They are recognized for their achievements in sustainability, social responsibility, diversity, and innovation. We are seeking exceptional customer service representatives to deliver high-quality service to our customers.
What We're Looking For
We're passionate about customer support and driven to achieve targets. We're curious problem-solvers with a proactive approach and a strong teamwork ethic. If you're a team player who can analyze customer problems and offer individual solutions, we'd like to hear from you.
Key Responsibilities
Work collaboratively with consumers to answer product information requests and resolve queries professionally. Develop a sound understanding of our client's products and services. Embody our company values and act as a brand ambassador. Offer an omnichannel service to our consumers via telephone, email, chat, and social media.
Requirements
A fluent level of Norwegian with exceptional grammar and spelling skills. A high level of English (both written and spoken). A genuine passion for delivering outstanding customer service. Ability to deal with sensitive calls with empathy. Strong administrative skills with a keen eye for detail. A professional outlook and proactive approach to problem-solving.
What We Offer
A start date of October 1st. A temporary 3-month contract with a 1-month probation period. Part-time work with 20 hours per week. Working days/hours: Monday to Friday from 10AM to 2PM. A salary of 9,230.77 euros gross per year. Bonus: top performance incentives. Paid bank holidays and 1 extra day in lieu. A hybrid work model: 4 days per month in the office/training/rest from home. Training: 2 weeks, possibly full-time Monday to Thursday, 9AM to 6PM, 1-hour lunch, Friday 9AM to 5PM, 1-hour lunch. Office location: Barcelona (La Sagrera). Other benefits: DKV dental insurance and best-in-class people engagement activities and programs.
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