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hace 2 meses
About Us
CPM International is a global company with a presence in over 30 countries, offering tailored multilingual support solutions for diverse markets. We prioritize customer service, sales, and technical support, fostering a culture of inclusion and diversity.
Our Client
Netatmo is a leading developer of innovative, connected consumer electronics, providing seamless user experiences that promote a safe, healthy, comfortable, and eco-friendly lifestyle.
Job Summary
We are seeking a Technical Support Specialist to handle technical inquiries via email and chat, striving for first-contact resolution. As a key member of our team, you will:
- Understand and respond to client requests efficiently
- Analyze client situations to provide quick and effective solutions
- Identify technical incidents, diagnose them, and offer suitable solutions
- Organize product returns and follow up on exchanges and repairs
Requirements
To succeed in this role, you will need:
- A fluent level of French (spoken and written)
- A high level of English
- Excellent organizational and interpersonal skills
- The ability to empathize with customers, analyze their problems, and offer individual solutions
What We Offer
As a member of our dynamic, multicultural team, you will enjoy:
- A temporary contract with a 5-month duration and a 1-month probation period
- A full-time position with 39 hours of work per week
- A competitive salary of €21,000
