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Enterprise Onboarding Strategist
hace 2 meses
Company Overview
PASSION is a pioneering mobile app platform that empowers creators to turn their ideas into reality. Our mission is to provide a seamless and engaging onboarding experience for our creators, helping them launch and thrive with impactful mobile apps.
Salary
We offer a competitive salary of $65,000 per annum, commensurate with your skills and experience.
Job Description
As an Enterprise Onboarding Strategist, you will play a vital role in ensuring a frictionless and engaging onboarding experience for our creators. Your primary responsibility will be to master our platform and work independently, achieving high customer retention and delivering top-quality onboarding calls.
Key Performance Objectives
- Seamless Onboarding: Conduct calls to ensure our creators are successfully onboarded and familiar with the platform.
- Customer Support: Handle support queries via email and assist creators with additional tasks, such as creating training materials and explainer videos.
- Customer Loyalty: Build strong relationships with creators, ensuring high engagement and loyalty.
- Continuous Improvement: Collect and share feedback to improve our products and services.
Requirements
- Experience: 1-2 years in a customer-facing role within a SaaS environment, with hands-on experience in onboarding and supporting customers.
- Problem-Solver: Thrive in a dynamic environment, comfortable with ambiguity, and able to brainstorm new ideas and processes.
- Tech-Savvy: Basic knowledge of SaaS technologies, digital marketing, and scaling online presence strategies.
- Customer-Centric: Empathy and customer-first mentality, with the ability to build customer loyalty.
- Flexible: Willingness to work North American hours (3:00 PM CET - 12:00 AM CET).
Benefits
- Impact: Help creators launch and thrive with impactful mobile apps.
- Growth: Experience a steep learning curve with career coaching, training sessions, and opportunities to attend conferences and courses.
- Culture: Be part of an open, honest, creative, and results-driven environment where your opinion is highly valued.
- Flexibility: Work from anywhere with full flexibility. Enjoy annual international gatherings in amazing locations like Croatia, Portugal, and Greece.
- Perks: Enjoy 24 days of paid vacation, 10 days of Celebration Leave, a flexible equipment policy, co-working space support, and generous paid parental leave
