French Quality Assurance Specialist in Lisbon
hace 23 horas
Red Frog Recruitment is seeking a highly skilled French Quality Assurance Specialist to join our team in Lisbon. This exciting opportunity involves ensuring the highest quality standards in customer service operations, analyzing data to drive improvements, and collaborating with training and operations teams to implement quality improvement strategies.
About the Role:
We are looking for an analytical individual with native or fluent French language skills and proficiency in English. The ideal candidate will have strong analytical abilities, excellent communication skills, and previous experience in quality assurance or analyst roles within a BPO environment.
Main Responsibilities:
- Monitor and evaluate customer interactions to ensure adherence to company standards and compliance
- Analyze data and provide insights to drive improvements in customer service quality
- Generate comprehensive reports on quality metrics, highlighting areas for improvement and success
- Offer constructive feedback and coaching to customer service agents to enhance their skills and performance
- Collaborate closely with training and operations teams to implement quality improvement strategies
Requirements:
- Native or fluent in French, with proficiency in English (both written and spoken)
- Strong analytical abilities with the capability to interpret data and identify trends
- Excellent verbal and written communication skills
- Previous experience in a quality assurance or analyst role, preferably within a BPO environment
- Ability to work collaboratively within a multicultural team setting
What We Offer:
- A competitive salary of €45,000 - €55,000 per annum, depending on experience
- Experience the vibrant culture and beautiful scenery of Portugal's capital city
- Opportunities for professional development and career advancement within a global company
- A modern workplace with supportive colleagues
- Regular team-building activities and social events to foster team spirit
- Comprehensive health insurance and wellness programs to support your well-being
Why Choose Red Frog Recruitment?
We are a leading recruitment agency providing exceptional customer support and business process outsourcing services to clients worldwide. Our diverse team is dedicated to delivering top-notch service quality in multiple languages.
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