German Quality Assurance Specialist

hace 1 día


Barcelona, Barcelona, España Red Frog Recruitment A tiempo completo
About the Role

We are seeking a detail-oriented German Quality Analyst to join our team in Lisbon, Portugal.

Job Description

The successful candidate will be responsible for ensuring the highest quality standards in our customer service operations. Key responsibilities include:

  • Quality Assurance: Monitor and evaluate customer interactions to ensure adherence to company standards and compliance.
  • Performance Analysis: Analyze data and provide insights to drive improvements in customer service quality.
  • Reporting: Generate comprehensive reports on quality metrics, highlighting areas for improvement and success.
  • Training & Feedback: Offer constructive feedback and coaching to customer service agents to enhance their skills and performance.
  • Team Collaboration: Collaborate closely with training and operations teams to implement quality improvement strategies.
What We're Looking For

We are seeking an analytical individual with the following qualifications:

  • Language Skills: Native or fluent in German, with proficiency in English (both written and spoken).
  • Analytical Skills: Strong analytical abilities with the capability to interpret data and identify trends.
  • Communication Skills: Excellent verbal and written communication skills.
  • Quality Assurance Experience: Previous experience in a quality assurance or analyst role, preferably within a BPO environment.
  • Team Player: Ability to work collaboratively within a multicultural team setting.
  • Attention to Detail: Meticulous attention to detail and commitment to maintaining high-quality standards.
What We Offer

We provide an exciting and rewarding work environment with numerous benefits:

  • Competitive Salary: €45,000 - €60,000 per year, depending on experience.
  • Living in Lisbon: Experience the vibrant culture and beautiful scenery of Portugal's capital city.
  • Career Growth: Opportunities for professional development and career advancement within a global company.
  • Modern Workplace: Work in a state-of-the-art office environment with supportive colleagues.
  • Social Events: Engage in regular team-building activities and social events to foster team spirit.
  • Health and Well-being: Comprehensive health insurance and wellness programs to support your well-being.

This is a full-time position, and the ideal candidate should have a strong passion for quality and customer satisfaction. If you are a detail-oriented and analytical individual who enjoys working in a dynamic international environment, please submit your application.



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